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Training Specialist in Phoenix, AZ at The General® Insurance

Date Posted: 8/17/2018

Job Snapshot

Job Description


Permanent General Companies, also known as 'The General' Insurance Company as seen in national television advertisements, is a rapidly growing company and a leading non-standard auto insurance provider.

Currently, we are seeking qualified applicants for Training Specialist. We offer an employee-friendly and collaborative environment where the right candidate will learn and grow with the company.

The General® offers a generous benefits package to its employees including medical, dental, vision and life insurance after one month of employment; health care and dependent care flexible spending accounts, tuition reimbursement, paid time off (PTO, holidays), 401(k) participation with a matching contribution, wellness initiatives and much more!



  •  Responsible for the design and delivery of a variety of training courses and/or other interventions for associates.  This includes technical or job specific training along with soft skills training.   
  • Relies on instruction and pre-established guidelines-works under immediate supervision. Does not typically exercise independent judgment. 

Essential Job Responsibilities

  • Preparation and facilitation of training courses, both live and on-line for associates.
  • Customize training content and format to fit each class’s objectives. Ensure that all materials remain current with any updates; utilize relevant training materials such as texts, handouts, class exercises or assessment tools.
  • Update online training site, as necessary, and communicate updates to appropriate individuals. Responsible for maintaining the site with up to date procedures, agent advisories, self-study documents, state guidelines and other information utilized by various departments across the organization. 
  • Conduct continuing education training for existing associates to include rate revisions, claims updates, quality opportunities, technical enhancements and system changes, intro to insurance, etc.
  • Provide creative, effective classroom instruction and facilitation of classes in the following areas: Product/Services/Process/Systems Knowledge, Job Skills, Behavioral and Attitudinal Actions (customer orientation, team skills, etc.)
  • Supervise and monitor performance of associates during training period.  Discuss feedback on performance with Managers.  Recommend and implement appropriate actions based on performance and discussions with Managers.
  • Actively seek ways to improve instruction. Measure training outcomes, evaluate training experience based on outcomes and make adjustments to improve delivery going forward. 
  • Travel to locations outside of Nashville home office to conduct training or attend self development training. May require extended work and/or travel schedule.
  • Other duties as assigned.

Job Requirements

Minimum 0-3 years experience in delivering training or 1 year experience in on the job knowledge.

  • Must exhibit above average presentation and interpersonal skills with demonstrated proficiency in both oral and written communication.
  • Must be comfortable training in a corporate environment with the ability to interact professionally with associates.
  • Must be able to produce professional quality handouts and presentations.
  • Ability to use current technology.
  • Ability to contribute and present innovative ideas for new curriculum and programs that combine traditional schedules with the new demands from industry schedules.

 Education Requirements

High school diploma or equivalent required.  Vocational/specialized training as it relates to training and presentation skills also needed. 



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