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Supervisor, MedPIP in Albany, NY at The General® Insurance

Date Posted: 5/16/2018

Job Snapshot

Job Description

Permanent General Companies Inc., a leading non-standard automobile insurance provider is currently seeking qualified applicants for Personal Injury Protection (PIP) Supervisor.  We offer a well defined career path, opportunities for growth and a fun and challenging work environment where the right candidate will learn and grow with the company.  We pride ourselves on teamwork and quality customer service.  If you do too, please check us out!

Permanent General offers a generous benefits package to our employees including medical, dental, vision and life insurance after one month of employment; health care and dependent care flexible spending accounts, tuition reimbursement, paid time off (vacation, sick, holidays), wellness initiatives, 401(k) with matching contribution and much more!

Responsibilities

Reporting to the Manager,MedPIP Claims, this position is responsible for providing day to day administrative and technical supervision to a staff of Claims Representatives whose primary tasks are the adjudication and settlement of personal injury protection (PIP) claims.  Will oversee the staff adjusters to ensure that file handling meets company standards and statutory guidelines.  This position will direct work assignments, manage work schedules and review work-in-progress.  Will be involved in all personnel actions including hiring, performance reviews and salary recommendations.  Will coordinate training and development for direct reports.  Will also manage quality assurance and serve as a technical resource to subordinates and others in the organizations as well as review more complex cases and settle or initiate further action within approved authority limits.  Will be responsible for ensuring productivity, loss ratio, quality handling and budget goals are achieved by the team.  Other essential job responsibilities will include:

  • Reviewing files for accuracy and completion
  • Granting authority on claim reserves and payments.
  • Monitoring pending and reserve adequacy within the unit.
  • Reviewing incoming file assignments and work load, ensuring appropriate distribution amongst adjusters.
  • Providing performance feedback and training to adjusters.
  • Administering quarterly and annual performance evaluations to associates.
  • Resolving elevated calls from customers.

Job Requirements

  • An Associates Degree in Business or related field or equivalent experience.
  • Must have a minimum of five to seven years claims handling experience.
  • A minimum of one year supervisory experience preferred.
  • Excellent communication, time management, leadership and organization skills are essential.
  • Must be proficient in the use of Microsoft Office applications(Word Windows and Excel).
  • Must have the ability to perform basic math calculations (addition, subtraction, multiplication and division), along with the calculation of averages and percentages.

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