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Sales Supervisor in Valley View, OH at The General® Insurance

Date Posted: 7/1/2018

Job Snapshot

Job Description

Permanent General Companies, Inc., also known as “The General” is a leading non-standard auto insurance provider and we are looking to grow our Sales Leadership Team!

We offer an employee-friendly and challenging work environment where the right candidate will learn and grow with the Company.   We pride ourselves on teamwork, believe in providing the best possible customer sales experience and making lives easier for our team and our customers.  If you want to be a part of a Leadership team that thrives on these core values, apply now!

Permanent General offers a generous benefits package including but not limited to:

  • Medical               
  • Health Care and Dependent Care Flexible spending accounts     
  • Tuition reimbursement
  • Paid Time off( Vacation, Sick and Holiday)
  • Dental
  • Vision
  • Life Insurance
  • 401 K with company match
  • Wellness programs that reward participation and encourage healthy behaviors. (Including an onsite workout facility)
Responsibilities

As one of the Sales Leaders, you would be challenging a team of Auto Insurance Sales Agents to reach their full Sales potential in the following ways:

  • Coaching, monitoring and mentoring a team of sales agents to attain key goals and metrics.
  • Providing nurturing environment via results feedback, associate evaluations, incentive contests along with one on ones for success, and monthly team meetings
  • Work with Sales Leadership directly on problem solving, process improvements, team meetings and training.
  • Handle escalations and complaint calls from customers when the complexity or severity of the issue is beyond the scope of the agent or support staff member. Initiate steps necessary to correct problems and see issues through to satisfactory resolution.
  • Assist with interviews and training for new hires.
  • Review and analyzing data to share with team members and improve metrics

Job Requirements

  • Qualifications

    • Minimum 2 years of Supervisory experience in a call center atmosphere
    • Property and Casualty License will be required
    • Proficient with web based applications along with excellent navigation skills are required.
    • Excellent verbal and written communications are needed
    • Requires the ability to perform basic math calculations (addition , subtraction, multiplication and division), along with averages and percentages

    Extra Points

    • Auto Insurance and Sales Background

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