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Initial Claims Handler III (Overflow Team) in Nashville, TN at The General® Insurance

Date Posted: 1/19/2019

Job Snapshot

Job Description


Permanent General Companies, Inc., a leading non-standard auto insurance provider, is seeking qualified applicants for Property Claims Adjuster III. We offer great training, a well defined career path and a fun and challenging work environment where the right candidate will learn and grow with the company. We pride ourselves on teamwork and quality customer service. If you do too, please check us out!

Permanent General offers a generous benefits package to its employees including medical, dental, vision and life insurance after one month of employment; health care and dependent care flexible spending accounts, tuition reimbursement, paid time off (vacation, sick, holidays), 401(k) participation with a matching contribution, wellness initiatives and much more!


Reporting to one of the Property Damage Claims Supervisors, this position will be assigned to a team of adjusters and be responsible for investigating and settling vehicle accident claims over the phone and through written correspondence. This level of claims adjuster will handle claims that require intense coverage or liability investigations. These claims may involve multiple vehicles, excess property damage exposures and first call injury settlements. This position will also serve as a mentor to less experienced adjusters and may assist in their training and development. Other essential job responsibilities include:

  • Evaluate and investigate policy coverage, liability and damages in a timely manner while following a set of general claims and statutory guidelines.
  • Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service.
  • Conduct thorough investigations including obtaining necessary documents and forms from claimants and insureds; conducting recorded statements.
  • Recognize excess exposures and effectively communicate verbally and in writing to the insured.
  • Recognize potential exposure of injury and the ability to reach a settlement during the first contact.
  • Ensure timely completion of appraisals and determine accident related damages.
  • Negotiate timely and appropriate settlements with claimants, insureds and attorneys and issue appropriate payments.
  • Recognize recovery opportunities in regards to subrogation and salvage.

Job Requirements

  • High school diploma or equivalent is required. Associate’s Degree in a business-related field or equivalent experience is preferred. INS or other insurance related courses helpful.
  • Minimum of 2 years property claims handling experience. Non-standard auto claims adjusting experience is a plus.
  • Computer skills including proficiency with Microsoft Office applications.
  • Effective verbal and written communication, time management, organization and negotiation skills.
  • Excellent customer service and phone skills .
  • Experience working in a team environment.
  • Ability to identify, investigate and effectively solve problems, seeking superior guidance if necessary.
  • Ability to perform basic math calculations (addition, subtraction, multiplication and division) as well as the calculation of averages and percentages.



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