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Customer Service Rep I in Nashville, TN at The General® Insurance

Date Posted: 10/24/2018

Job Snapshot

Job Description


Are you ready for your next great adventure with an established, but growing company known throughout the nation? Then come work at The General® where you can make a difference while continuing to grow and excel in a fun environment.


We are one of the fastest growing and most exciting companies in the insurance industry to work for today. Because of our rapid expansion rate, we’re looking for the best talent out there to help The General® bring affordable, quality insurance to people across the country. We have been writing automobile insurance throughout the U.S. for over 50 years.

Ask any of our employees and they’ll tell you that life at The General® is a challenging, fast-paced, and fun experience that features:

  • Competitive Total Rewards package
  • Healthy work/life balance
  • Collaborative working environment


The Position

Responsibilities of this position include handling inbound telephone inquiries from customers, answering billing questions and processing customer requests. Will assist customers, agents and lien holders with requests for information and assistance related to existing insurance policies. Other essential job responsibilities are as follows:

  • Assist customers and independent agents by responding to billing questions, payment status, change requests and/or taking information regarding a claim.
  • Provides thorough customer service to resolve all issues/complaints to ensure complete customer satisfaction.
  • Provide professional and friendly service while meeting daily productivity goals. Provide quote or premium information to customers who wish to make changes to existing policies.
  • Take payments over the phone.
  • Prepare written correspondence in response to requests from third parties regarding an insured’s coverage history.
  • Prepare and send information and various documents such as ID cards and Financial Responsibility Forms.
  • Document all conversations and actions taken appropriately through the use of computer-based notes.
  • Suggest ways to streamline procedures in order to improve availability and customer service.

Job Requirements

Essential Skills/Qualifications

  • High school diploma or equivalent
  • Minimum six months of clerical/telephone experience.
  • Auto insurance customer service or underwriting experience preferred.
  • Basic computer skills along with proficiency using Microsoft Office applications. Excellent Customer Service skills.
  • Proven written and verbal communication skills.
  • Strong organizational skills
  • Strong attention to detail and follow-up is required.
  • Ability to work in a team environment and balance telephone work with production work.



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