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Claims Process Analyst in Nashville, TN at The General® Insurance

Date Posted: 8/3/2018

Job Snapshot

Job Description


Are you ready for your next great adventure with an established, but growing company known throughout the nation? Then come work at The General® where you can make a difference while continuing to grow and excel in a fun environment.


We are one of the fastest growing and most exciting companies in the insurance industry to work for today. Because of our rapid expansion rate, we’re looking for the best talent out there to help The General® bring affordable, quality insurance to people across the country. We have been writing automobile insurance throughout the U.S. for over 50 years.

Ask any of our employees and they’ll tell you that life at The General® is a challenging, fast-paced, and fun experience that features:

  • Competitive Total Rewards package
  • Healthy work/life balance
  • Collaborative working environment


The Position

We are seeking a Claims Process Analyst to support the claims department through claim system(s) coordination for the entire department and the identification, analysis and recommendations of different continuous improvement processes to drive the guiding principles of accuracy, efficiency, customer experience and work environment.

Essential Job Responsibilities

  • Partner with functional areas in claims to create, document, store and measure best practices, business rules, roles, responsibilities, and standard operating procedures
  • Serves a liaison within the claims department on various process improvement initiatives between the business, IT, digital and other cross functional units
  • Completes analysis of business practices to identify, prioritize, scope and solution continuous improvement opportunities
  • Works with the business, serves to design, develop and test initiatives
  • Develops and executes effective communication plans for the department surrounding various initiatives
  • Designs and maintains internal Sharepoint website
  • Prepares and delivers business presentations as assigned
  • In coordination with management and IT, work to establish and maintain accurate critical system access for claim employees
  • Other duties as assigned

Job Requirements

Experience/Skills Requirements

  • Strong organization skills
  • Detail oriented
  • Demonstrated excellence in communication skills both verbal and written
  • Ability to perform in environment with multiple priorities and changing demands
  • Demonstrated ability to develop relationships with internal and external business partners
  • Strong ability to analyze different issues and resolve problems
  • Expert knowledge of Microsoft Office suite
  • Proficient with Tableau


  • Bachelor’s Degree
  • 3+ years claims handling experience


As we continue to strengthen our position as an employer of choice, we want all our employees to feel respected, encouraged, and that they’re held in the highest regard. 

That’s why The General® offers a robust list of benefits, all of which are geared towards offering options that make sense for them and their families. It’s another way to show our appreciation for their hard work and dedication to the company.

Just a small sample includes:

  • Strong/competitive financial compensation
  • Annual bonus
  • 401k matching contributions
  • Competitive Health, Dental, & Vision Insurance
  • Group legal plan
  • Tuition Reimbursement Program
  • College Scholarship Program for associates’ dependent children
  • Identity theft assistance
  • Generous PTO and Paid Holidays



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