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Claims, Field Operations Manager in Albany, NY at The General® Insurance

Date Posted: 11/17/2018

Job Snapshot

Job Description


This position is the first level of management within the Claims organization. The Field Operations Manager is responsible for providing day to day administrative and technical supervision of a staff of Claims Supervisors and Claims Representatives whose primary tasks are the adjudication and settlement of property damage claims and early bodily injury resolutions.  This position will direct work assignments, manage work schedules and review work-in-progress.  They will handle all personnel actions including hiring, performance reviews, salary recommendations, and coordinate training and development.  They will manage quality assurance and serve as a technical resource to subordinates and others in the organization as well as review more complex cases and settle or initiate further action within approved authority limits.  They will be responsible for managing the property damage claims department to ensure productivity, loss ratio, quality handling and budget goals are achieved.


Essential Job Responsibilities  

  • Manage a claims office or unit to ensure specified goals are met.
  • Provide direction to claims supervisors on all aspects of claims handling and claims supervision.
  • Review and evaluate file-handling process to meet company and statutory guidelines.
  • Evaluate and improve control over expense related processes to secure a department cost per closed file that meets specified goals.
  • Mentor and coach associates to develop skills, increase job knowledge and achieve stated performance objectives.
  • Set goals and objectives for staff, providing quarterly and annual appraisals.
  • Resolve inquiry calls from customers.
  • Other duties as assigned.

Job Requirements

  • Requires 7 years of property and casualty claims experience with a minimum 3 years of Management or Supervisory experience.
  • Experience with Microsoft Office required (Word, Windows, Excel).
  • Proven leadership, organizational, and communication skills. 

Education Requirements  

Bachelor’s Degree or equivalent required.



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