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Appraisal Desk Auditor in Phoenix, AZ at The General® Insurance

Date Posted: 6/12/2018

Job Snapshot

Job Description

Permanent General Companies, Inc., a leading non-standard auto insurance provider, is seeking qualified applicants for Appraisal Desk Auditor.  This is a work from home position. We offer great training, a well defined career path and a fun and challenging work environment where the right candidate will learn and grow with the company.  We pride ourselves on teamwork and quality customer service.  If you do too, please check us out!

Permanent General offers a generous benefits package to its employees including medical, dental, vision and life insurance after one month of employment; health care and dependent care flexible spending accounts, tuition reimbursement, paid time off (vacation, sick, holidays), 401(k) participation with a matching contribution, bonus eligibility, Employee Assistance Program, wellness initiatives and much more!


Reporting to the National Physical Damage Manager, this position will be responsible for reviewing and auditing vehicle damage and/or property damage appraisals to ensure that the estimates written are appropriate, fair and accurate. If/when discrepancies exist, the auditor will negotiate an agreeable price based on industry standards and company guidelines. Other essential job responsibilities include:


  • Audit vehicle and/or property damage appraisals conducted by third parties, by using standard appraisal guidelines and industry standards to determine an accurate cost of repairs for insurance claims and settlements.
  • Verify accuracy of figures, calculations and transactions recorded by third party appraisers, documents discrepancies and contacts appraisers/estimators when discrepancies arise.
  • Investigate availability of all part sources when preparing damage estimates.
  • Review and confirm actual cash value on total loss vehicles; moves salvage when possible.
  • Thoroughly document each audit procedure to support work performed and results obtained.
  • Provide support to the Claims Reps on the physical damage aspects of their claims.
  • Track and prepare reports supporting a variety of desk review data to present to Manager on a weekly basis.
  • Perform initial vehicle or other property damage appraisal, when necessary, to determine cost of repairs by examining vehicle or other property to determine extent of damage.

Job Requirements

  • High school diploma or equivalent is required. Associate’s Degree in a business-related field or equivalent experience is preferred
  • Requires one to three years of Appraisal experience.
  • Must be familiar with Electronic Estimating System (i.e. Mitchell, CCC, ADP)
  • Computer skills including proficiency with Microsoft Office applications (Word, Windows, Excel).
  • Must have strong negotiation skills.
  • Ability to work independently with minimal supervision is required
  • Must have excellent customer service skills, as well as proven oral and written communication skills.
  • Effective verbal and written communication, time management, organization and negotiation skills.
  • Ability to perform basic math calculations (addition, subtraction, multiplication and division) as well as the calculation of averages and percentages.


  1. Estimator Jobs
  2. Appraiser Jobs