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Supervisor, Claims in Tampa, FL at The General® Insurance

Date Posted: 12/30/2018

Job Snapshot

Job Description


The General® Insurance, also known as Permanent General Companies, Inc., is a growing company and a leading non-standard automobile insurance provider.  We are currently  seeking qualified applicants for Claims Supervisor.  We offer great training, a well defined career path and a fun and challenging work environment where the right candidate will learn and grow with the company. 

We pride ourselves on teamwork and quality customer service.  If you do too, please check us out!

The General® offers a generous benefits package to its employees including medical, dental, vision and life insurance after one month of employment; health care and dependent care flexible spending accounts, tuition reimbursement, paid time off (vacation, sick, holidays), 401(k) participation with a matching contribution,wellness initiatives and much more!


This position is responsible for providing day to day administrative and technical supervision of a staff of Claims Representatives whose primary tasks are the adjudication and settlement of property damage only claims. They will oversee the staff adjusters to ensure that file handling meets company standards and statutory guidelines.  This position will direct work assignments, manage work schedules and review work-in-progress.  They will be involved in all personnel actions including hiring, performance reviews, salary recommendations, and coordinate training and development for their direct reports.  They will manage quality assurance and serve as a technical resource to subordinates and others in the organization as well as review more complex cases and settle or initiate further action within approved authority limits.  They will be responsible for ensuring productivity, loss ratio, quality handling and budget goals are achieved by their team.

Essential Job Responsibilities

  1. Review files for accuracy and completion.
  2.  Grant authority on claim reserves and payments.
  3.  Monitor pending and reserve adequacy within the unit.
  4.  Review incoming file assignments and work load, ensuring appropriate distribution amongst adjusters.
  5.  Provide performance feedback and training to associates.
  6.  Administer quarterly and annual performance evaluations.
  7.  Resolve elevated calls from customers.
  8.  Other duties as assigned.

Job Requirements

Experience/Skills Requirements:

5 – 7 years claims handling experience with a minimum of 1 year supervisory experience.

Education Requirements:

Associates Degree in Business Field or Equivalent experience.



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