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Senior IT Business Analyst in Nashville, TN at The General® Insurance

Date Posted: 3/15/2019

Job Snapshot

Job Description


Permanent General Companies, also known as 'The General' insurance company as seen in national television advertisements, is a rapidly growing company and leading non-standard auto insurance provider.  We are currently seeking qualified applicants for Senior IT Business Analyst at our corporate headquarters in Nashville, TN.  We offer an employee-friendly,  fun and challenging work environment where the right candidate will learn and grow with the company.

Permanent General offers a generous benefits package including medical, dental, vision, basic (company paid) and supplemental life insurance after one month of employment; health care and dependent care flexible spending accounts, tuition reimbursement, paid time off (vacation, sick, holidays), wellness initiatives, 401(k) participation with a matching  contribution and much more!


This position works on large/complex projects with stakeholders from business units, information technology, and related third parties to define and document business processes and requirements for technology initiatives. The role works directly with and provides support to information technology and business functions.

Essential Job Responsibilities

  • Participate in complex and/or high visibility projects
  • Elicit requirements using interviews, document analysis, requirements workshops, JAD sessions, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis
  • Critically evaluate and proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: functional requirements, business requirements document, use cases, functional specification, requirements traceability, GUI, screen and interface mockups and wireframes
  • Support project management by contributing to project status, progress, risks, deadlines and resource needs
  • Support and adhere to standard practices and processes within the both agile and waterfall SDLC frameworks
  • Adhere to enterprise documentation standards
  • Takes direction from leads and managers for prioritization of work in support of delivering high quality work products on time
  • Other duties as assigned

Job Requirements

  • Bachelor’s degree in Computer Science or related field or equivalent work experience
  • 5+ years of enterprise experience in selected technology field
  • Understanding of information technology and the business analysis fields
  • Excellent verbal and written communication with a professionally with a diverse group, including executives, managers, and subject matter experts
  • Analytical and facilitation skills
  • Ability to engage in a limited number of enhancements and small initiatives simultaneously
  • Build and maintain lasting relationships with all business stakeholders
  • Ability to meet deadlines, work within and across teams, and with external customers with direction
  • Off hours availability: May require occasional extended hours on evenings or weekends in support of project deadlines, product deployments, customer launch schedules, etc.
  • Insurance industry experience preferred
  • Jira, Confluence, Visio experience preferred

Desired Experience/Skills

  • Working knowledge of all phases of the Software Development Lifecycle including planning, designing, developing, testing, and releasing custom software applications.
  • Some knowledge of non-standard automobile insurance systems is desired.

 Education Requirements

  • Bachelor’s degree in any computer related field (Computer Information Systems, Computer Science, Information Technology etc.) or business administration is desired.

 License(s)/Certifications Preferred

  • IIBA Certification
  • PMI PBA Certification
  • Tool Experience Preferred
  • Atlassian development tools: JIRA, Confluence
  • Microsoft Office (Word, Excel, PowerPoint, Visio)



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