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Data Analyst II (Customer Service Team) in Nashville, TN at The General® Insurance

Date Posted: 1/10/2019

Job Snapshot

Job Description


Permanent General Companies, also known as 'The General' insurance company as seen in national television advertisements, is a rapidly growing company and leading non-standard auto insurance provider.  We are currently seeking qualified applicants for a Data Analyst II (Customer Service team) at our corporate headquarters in Nashville, TN.  We offer an employee-friendly,  fun and challenging work environment where the right candidate will learn and grow with the company.

Permanent General offers a generous benefits package including medical, dental, vision, basic (company paid) and supplemental life insurance after one month of employment; health care and dependent care flexible spending accounts, tuition reimbursement, paid time off (vacation, sick, holidays), wellness initiatives, 401(k) participation with a matching  contribution and much more!


The Data Analyst II (Customer Service team) must be able to identify, define and employ analytical strategies and tools to proactively and reactively meet the needs of the Customer Experience Analytics program.

Essential Job Responsibilities

  • Create data models with Alteryx. 
  • Create visualizations with Tableau.
  • Creates and maintains complex spreadsheets, dashboards and database queries containing information by using Excel, Alteryx, and SQL, Tableau.  Performs analysis of metrics/KPI’s and produces various reports as determined by management.
  • Strategically mines policy data, claims data, telephone data and other customer channel and  transaction data to identify or confirm trends.
  • Develops, produces and maintains complex ad hoc and custom reports working with all functional areas of the company as needed. (claims, product, marketing, finance, HR, et al.)
  • Analyzes information contained in reports as requested or needed. Uses various data tools to pull information and create reports.
  • Utilizes exception analysis to audit data, identify and trace faulty information to its source.   Proactively and independently works to get information corrected.
  • Analyze daily, weekly and monthly and ad hoc reports and presents findings to management.
  • Assists other associates with preparation of reports and use of information systems, software and related sources of information.
  • Comprehensively cross trains with other analysts to fully support all team functions.
  • Participates and leads special projects and teams as assigned by management.

Job Requirements

Experience/Skills Requirements

Essential Skills:

  • Required: Experience with Tableau or Alteryx.  
  • Required: Minimum of intermediate+ Excel skills.
  • Required: SQL skills. Expert-level – can write complex queries, design tables that optimize data solutions
  • Required: Three-Five years data analysis.
  • Desired: Experience with API’s.
  • Desired: Experience with ETL
  • A Plus: Experience with SSRS, Cognos.
  • A Plus: Leadership/training/supervisory experience.
  • A Plus: Automobile insurance experience,
  • A Plus: Experience with omnichannel customer paths, CX analytics, journey mapping.
  • Works well both independently, and within a team environment.
  • Self-starter
  • Ability to multi-task, meet deadlines, and works well under pressure.
  • Excellent oral, written communication, and presentation skills to audience of various functional areas and all levels of the organization, from analyst to C-suite.
  • Ability to build strong relationships across the organization.
  • Performs other duties as assigned.

 Education Requirements

Bachelor’s degree in business or related field required.



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